1. Agreement to Terms & Conditions
These Terms of Use ('Terms', 'Agreement') constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you', 'User', 'Customer', 'Provider'), and Provara ('Company', 'we', 'us', or 'our'), concerning your access to and use of the Provara mobile application as well as any other media form, media channel, mobile website, or related platform (collectively, the 'Platform'). By downloading, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE PLATFORM AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Provara reserves the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the 'Last Updated' date of these Terms, and you waive any right to receive specific notice of each such change. Your continued use of the Platform will constitute acceptance of the revised Terms.
2. Definitions
• 'Platform' refers to the Provara mobile application, related websites, and underlying infrastructure.
• 'Customer' refers to any user who books or receives services through the Platform.
• 'Provider' or 'Vendor' refers to independent personal care professionals, businesses, or contractors offering their services through the Platform.
• 'Service' refers to the beauty, wellness, grooming, or personal care services rendered by the Provider to the Customer.
• 'Escrow' refers to the financial holding mechanism managed by Provara where Customer funds are secured until service completion.
3. Description of Platform and Relationship of Parties
Provara is exclusively a digital marketplace and communications platform that facilitates connections between independent personal care professionals ('Providers') and individuals seeking such services ('Customers'). PROVARA DOES NOT PROVIDE BEAUTY, WELLNESS, OR PERSONAL CARE SERVICES DIRECTLY. WE ARE NOT A SALON, SPA, FULFILLMENT CENTER, OR EMPLOYER OF THE PROVIDERS.
Independent Contractor Status: All Providers are independent contractors running their own distinct businesses. They are not employees, agents, joint venturers, or partners of Provara. Provara does not dictate their working hours, specific methods of operation, or supply their tools and equipment. Providers are solely responsible for determining their pricing, availability, and the execution of their services.
Taxes and Licenses: Providers are entirely responsible for obtaining all necessary local business licenses, professional certifications, and liability Wellness required to operate legally. Providers are also strictly responsible for reporting and paying all applicable local, state, and federal taxes on earnings generated through the Platform.
4. Account Registration & KYC (Know Your Customer)
To use certain features of the Platform, you must register for an account. You agree to provide true, accurate, current, and complete information during registration. For Providers, strict KYC due diligence is required, including the submission of government-issued identification, professional certifications, and verified Provide details.
Provara reserves the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, fraudulent, or out of date. You are solely responsible for maintaining the confidentiality of your account credentials.
⚠️ CRITICAL: OFF-PLATFORM TRANSACTIONS & CIRCUMVENTION
All bookings, communications, and payments MUST be conducted exclusively through the Provara platform from start to finish. Attempting to bypass the Platform's payment systems, soliciting direct cash transfers, exchanging private contact information prior to booking, or offering lower rates to circumvent Platform fees is strictly prohibited.
PENALTY: Any User or Provider found attempting, encouraging, or completing off-platform business will face an IMMEDIATE, IRREVERSIBLE LIFETIME BAN from Provara without warning. Funds held in escrow related to fraudulent or circumvented transactions may be seized to cover administrative damages.
5. Escrow Payment Services & Fees
To ensure trust and security, Provara utilizes a secure Escrow payment system. When a Customer books a service, their payment is processed via our third-party payment gateway (Paystack) and held securely in a Provara-managed escrow account.
Release of Funds: Funds are released from escrow to the Provider's wallet ONLY upon the successful completion of the service and confirmation by both parties. If a service is marked completed, the funds typically settle into the Provider's linked bank account within standard processing times (24-48 business hours).
Platform Fees: Provara charges a platform service fee on transactions to cover the costs of escrow management, customer support, marketing, and platform maintenance. This fee is automatically deducted from the total booking amount before the final payout is credited to the Provider.
6. Cancellation Policy & Penalties
Cancellations cause significant disruption to our Providers' schedules and our Customers' plans. Our cancellation policy is strictly enforced:
• Customer Cancellations: Cancellations made well in advance may be fully refunded. However, last-minute cancellations will incur a Cancellation Fee, which is calculated as a percentage of the total booking price. This fee is automatically distributed to the Provider to compensate for their lost time.
• Provider Cancellations: Providers who frequently cancel accepted bookings without valid emergency reasons will suffer a drop in their platform ranking, financial penalties, and potential account suspension. Reliability is a core standard of the Provara network.
7. Dispute Resolution
Provara provides a built-in Dispute Resolution Center. If a Customer is unsatisfied with the quality of service, or if a Provider experiences a severe issue, either party may raise a Dispute within the Platform before the escrow funds are released.
Upon raising a dispute, the escrow funds are frozen. Our Trust & Safety administrative team will investigate the issue by reviewing chat logs, user profiles, and submitted evidence. Provara holds sole and absolute discretion to determine the resolution of the dispute, which may include a full refund to the Customer, full payment to the Provider, or a dynamic percentage split between both parties. The decision of the Provara administration is final and binding.
8. Acceptable Use and Safety
You agree not to use the Platform for any unlawful purpose or in any way that interrupts, damages, or impairs the service. Both Customers and Providers are expected to maintain professional, respectful behavior at all times.
Zero Tolerance Policy: Provara has a zero-tolerance policy for harassment, discrimination, verbal or physical abuse, threats, or sexual misconduct. Any reports of such behavior will result in immediate permanent suspension and will be reported to local law enforcement authorities.
9. Disclaimer of Warranties
THE PLATFORM AND ALL SERVICES OBTAINED THROUGH IT ARE PROVIDED ON AN 'AS-IS' AND 'AS-AVAILABLE' BASIS. PROVARA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Provara makes no warranty regarding the quality, safety, or reliability of the services provided by independent Providers. You agree that any risk arising from your interaction with other users remains solely with you.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PROVARA, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, PHYSICAL INJURY, PROPERTY DAMAGE, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE PLATFORM OR SERVICES RENDERED BY PROVIDERS.
11. Indemnification
You agree to defend, indemnify, and hold Provara harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your use of the Platform; (2) breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms; (4) your violation of the rights of a third party; or (5) any harmful act toward any other user of the Platform.
12. Governing Law and Arbitration
These Terms shall be governed by and defined following the laws of the Federal Republic of Nigeria. Provara and yourself irrevocably consent that the courts of Nigeria shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms. Any disputes not resolved by mutual agreement shall be submitted to binding arbitration in accordance with Nigerian law.
13. Miscellaneous
These Terms of Use and any policies or operating rules posted by us on the Platform constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of any remaining provisions.
